Returns & Exchanges
At DOCTOR_K, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for products in their original condition. For hygiene reasons, please ensure that all beauty items remain unopened and sealed to qualify for a full refund.
Initiate Your Request
Log into your DOCTOR_K account or visit our Support Portal to submit a return request using your order number and email address.
Prepare Your Package
Carefully pack the unused items in their original luxury packaging to ensure they are protected during transit back to our facility.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing